Y axis stuck to bottom/top and no response to any movement

[scrag]

Hello,

I have used it yesterday and there was no issues until I have shut down my pc. Now I turn the PC on and I could hear the beeping warning sound even during the PC booting, when I opened the software I could see the Y-axis stuck on the max travel (see attached screenshot).

Tried to switch USB ports with no difference. How can I troubleshoot or does it needs RMA ?


Thanks.

[Shark]

Please install the last firmware. If the problem continue, the Sensor its broken and you will need send back for repair.

Thank and best regards

[scrag]

I have the latest version installed, also tried to change the USB cable but no difference

Can you please share a details for sending it back for repair ?

Thanks.

[Shark]

Hi scrag,

I sent you a private message.

Best regards

Shark